PSYCHOLOGICAL FEATURES OF THE INFLUENCE OF EMOTIONAL INTELLIGENCE ON THE EFFECTIVENESS OF PROFESSIONAL INTERACTION IN THE DIGITAL ENVIRONMENT

Abstract

The article examines the psychological features of the influence of emotional intelligence on the effectiveness of professional interaction in the digital environment. The essence of emotional intelligence is analyzed as an integrative personal characteristic that ensures the ability to recognize, understand, and regulate emotions in the process of professional communication. The specifics of the digital environment as a space for professional interaction are identified, characterized by mediated communication, a high intensity of information flows, and a reduced level of emotional expressiveness in interpersonal contacts.

The article investigates the relationship between emotional intelligence and the effectiveness of professional communication, teamwork, and psychological adaptation of specialists in the context of the digitalization of professional activity. It has been established that a high level of emotional intelligence contributes to the development of empathy, emotional self-regulation, constructive conflict resolution, and the formation of a positive psychological climate in the professional environment. The role of emotional intelligence in increasing the productivity of remote interaction, reducing professional stress, and preventing emotional burnout is outlined.

The experimental study confirmed the effectiveness of psychological methods for developing emotional intelligence, including training technologies, reflective methods, and communicative practices, in improving the quality of professional interaction in the digital environment. The development of emotional intelligence ensures the formation of effective communication skills, emotional competence, and psychological resilience of specialists under conditions of modern digital transformations.